AI Solutions
AI capabilities
We help you apply AI where it saves real time — answering repetitive questions, finding information, extracting data from documents, or drafting first versions for a person to review. Every solution is scoped around a specific problem, tested against your own examples, and designed with clear boundaries.
We are explicit about the difference between AI-assisted work — where AI drafts, suggests or classifies and a person decides — and automated actions, which we reserve for low-risk tasks with a proven track record.
Assistants that help customers or staff find answers, grounded in your approved content.
Chat and messaging flows that collect information, answer questions, and hand over to a person when needed.
Answers sourced from your documents with references, so responses can be checked.
Extraction and classification of documents into structured data your systems can use.
AI capabilities added to the tools you already use — CRM, helpdesk, spreadsheets and internal apps.
Business use cases
Answer common questions from your help content and hand complex or sensitive issues to a person.
Classify incoming enquiries, ask for missing details, and route qualified leads with a summary.
Let staff ask questions in plain language and get answers with links to the source documents.
Turn invoices, forms and PDFs into structured data, with low-confidence fields flagged for review.
Draft summaries of activity, tickets or sales data for a person to check and share.
Integration
CRM
Create and update contacts, deals and notes.
Databases
Read approved data with scoped, read-only access where possible.
Communication platforms
Email, chat widgets, Slack and messaging apps.
Business applications
Helpdesks, document storage and internal tools via APIs.
Workflow demonstration
01· Trigger
“Can I change the delivery date on my order?” arrives via chat.
02· AI-assisted
Intent identified as an order change; no sensitive data involved.
03· AI-assisted
Relevant policy passages retrieved; an answer is drafted with sources.
04· Automated action
Refunds, complaints or low confidence are routed to a person instead.
05· Human review
The customer gets a cited answer — or a team member picks up with full context.
Implementation
We identify a specific, repetitive task where AI can help and define what a good outcome looks like.
We review the content and data available, its quality, and what must stay private.
A working prototype is tested with real examples so you can judge usefulness early.
Responses are checked against test cases for accuracy, tone and failure handling.
The solution is integrated into your systems with access controls and fallbacks.
Usage, quality and cost are reviewed so the system can be improved over time.
FAQ
AI solutions
Tell us about a repetitive task or a question your team answers every day. We'll help you judge whether AI is a good fit.